GENERAL TERMS AND CONDITIONS OF SALE AND USE
Clan Natal – Natalia Motiño Díaz
1. Purpose
These General Terms and Conditions of Sale govern access to, contracting, and use of the services offered on any page of the website www.clannatal.com (hereinafter, the SITE). Acceptance of these terms is mandatory for the use of the services provided by Clan Natal. These conditions are complemented by the Terms of Use, which the user declares to know and accept. These can be consulted on the corresponding page of the SITE.
2. Website Ownership
The SITE is owned by:
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Natalia Motiño Díaz
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NIF: 46069058N
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Address: C/ Veredón de los Frailes, nº 188, 14719, Córdoba, Spain
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Phone: +34 640 394 495 / +34 679 359 857
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Email: info.clannatal.com / clan.natal.online@gmail.com
3. Contracting and Purchase Confirmation
By placing an order on the SITE, the user declares to be of legal age according to Spanish law (18 years or older) and explicitly accepts these General Terms and Conditions of Sale. The contract is considered formalized once the user receives a confirmation email. After payment is verified, a final confirmation of purchase will be sent.
4. Payment Methods
Clan Natal accepts the following payment methods:
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Credit or debit cards (Visa, MasterCard, American Express)
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PayPal (with or without account)
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Bank transfer
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Bizum (for one-time payments only)
Cash, checks, promissory notes, and direct debits are not accepted. The SITE does not store any card or banking information. All communications are protected with SSL certificates, ensuring a secure environment during transactions.
5. Taxes
According to current Spanish legislation, language education is exempt from VAT. Therefore, prices shown on the SITE do not include VAT. Invoices can be requested by writing to info.clannatal.com.
6. Payment Policy and Penalties
Payments must be made on the agreed dates. If an automatic charge fails, a second attempt will be made within 7 days. If the issue is not resolved, additional charges or suspension of the service may apply.
It is the client's responsibility to keep their payment information up to date.
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Class and Programme Policy
- Session Schedule: Classes are held at the scheduled time and the programme follows its planned structure.
- Student Absences: If a student is unable to attend a session, the class will not be rescheduled or made up. The programme will continue as planned, and it is the student's responsibility to complete the corresponding course content and activities in order to stay up to date with the programme.
In exceptional circumstances, such as serious illness or force majeure, each case may be considered individually.
- Late Arrivals: A 10-minute grace period is provided for joining a session. If a student has not joined and has not given prior notice within this time, the session will be considered completed. Sessions will finish at the scheduled time, and any time lost due to late arrival cannot be recovered.
- Changes or Interruptions to the Service: If, due to exceptional circumstances, the Academy needs to modify, interrupt, or cancel a session, the student will be guaranteed the full contracted teaching time through rescheduling or an appropriate alternative arrangement.
- Personal Use: Enrolment, subscriptions, and access to any programme, course, or service are personal and non-transferable. Sharing, transferring, or reselling access to third parties is strictly prohibited without the Academy's prior written consent.
8. Legal Right of Withdrawal
In accordance with Spanish Consumer Protection Law (Royal Legislative Decree 1/2007), customers have the right to withdraw from their purchase within 14 calendar days from the date of contracting the service, provided that the service has not yet begun.
Loss of the Right of Withdrawal: The right of withdrawal will be lost if the customer has expressly requested that the service begin before the end of the statutory withdrawal period and has accessed, in whole or in part, any of the content, resources, sessions, materials, or services included in the programme purchased.
In such cases, no refund of any amounts paid will be granted.
9. Subscriptions and Instalment Payments
- Services offered on a subscription basis involve recurring payments at the frequency specified during the purchase process. Customers may cancel the automatic renewal at any time before the next billing date. Cancellation will prevent future charges but will not entitle the customer to a refund of payments already made or for any subscription period that has already commenced.
- Instalment Payments: Some programmes may be offered through instalment payment plans. In such cases, the instalments constitute a payment arrangement for the total price of the programme and do not represent separate or independent services.
By enrolling in the programme, the customer agrees to pay the full amount of the programme fee according to the agreed payment schedule. Voluntary withdrawal from the programme does not release the customer from this payment obligation.
The above is without prejudice to the statutory right of withdrawal described in these Terms and Conditions.
10. Acceptance of Terms
By purchasing any service on the SITE, the client:
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Confirms having read and accepted all conditions of sale and use.
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Authorizes the service to begin before the end of the withdrawal period.
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Acknowledges that, once the service is partially or fully used, they waive their legal right of withdrawal as per Article 103 of Royal Legislative Decree 1/2007.
11. Contact
Clan Natal – Natalia Motiño Díaz
Email: info.clannatal.com / clan.natal.online@gmail.com
Phones: +34 640 394 495 / +34 679 359 857
Website: www.clannatal.com