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GENERAL TERMS AND CONDITIONS OF SALE AND USE

Clan Natal – Natalia Motiño Díaz

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1. Purpose

These General Terms and Conditions of Sale govern access to, contracting, and use of the services offered on any page of the website www.clannatal.com (hereinafter, the SITE). Acceptance of these terms is mandatory for the use of the services provided by Clan Natal. These conditions are complemented by the Terms of Use, which the user declares to know and accept. These can be consulted on the corresponding page of the SITE.

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2. Website Ownership

The SITE is owned by:

  • Natalia Motiño Díaz

  • NIF: 46069058N

  • Address: C/ Veredón de los Frailes, nº 188, 14719, Córdoba, Spain

  • Phone: +34 640 394 495 / +34 679 359 857

  • Email: info.clannatal.com / clan.natal.online@gmail.com

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3. Contracting and Purchase Confirmation

By placing an order on the SITE, the user declares to be of legal age according to Spanish law (18 years or older) and explicitly accepts these General Terms and Conditions of Sale. The contract is considered formalized once the user receives a confirmation email. After payment is verified, a final confirmation of purchase will be sent.

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4. Payment Methods

Clan Natal accepts the following payment methods:

  • Credit or debit cards (Visa, MasterCard, American Express)

  • PayPal (with or without account)

  • Bank transfer

  • Bizum (for one-time payments only)

Cash, checks, promissory notes, and direct debits are not accepted. The SITE does not store any card or banking information. All communications are protected with SSL certificates, ensuring a secure environment during transactions.

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5. Taxes

According to current Spanish legislation, language education is exempt from VAT. Therefore, prices shown on the SITE do not include VAT. Invoices can be requested by writing to info.clannatal.com.

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6. Payment Policy and Penalties

Payments must be made on the agreed dates. If an automatic charge fails, a second attempt will be made within 7 days. If the issue is not resolved, additional charges or suspension of the service may apply.

It is the client's responsibility to keep their payment information up to date.

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7. Class Policy: Ownership, Validity, Booking, Modifications, and Cancellation

  • Ownership and Transfer: All purchases (classes, programs, or packages) are personal and non-transferable. It is forbidden to resell or transfer access to third parties without prior written authorization.

  • Booking and Modifications Classes must be booked at least 24 business hours in advance. Any changes must be made with at least 24 business hours’ notice. Changes with shorter notice will only be accepted with official documentation.

  • Expiry: If not used within 3 months from the purchase date, they will be considered expired and non-refundable.

  • Delays: If the student is late, they must notify the teacher in advance. A maximum wait time of 10 minutes will be observed. If there is no notice, the class will be marked as used and canceled.

  • Cancellation by the teacher If the teacher must cancel due to justified reasons, the student may reschedule the class or request a full refund for the missed session.

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8. Withdrawal Policy

 

  • Legal Right of Withdrawal: In accordance with Spanish law (Royal Legislative Decree 1/2007), the client has the right to withdraw from their purchase within 14 calendar days, provided the service has not yet started.

  • Loss of the Right of Withdrawal: The right of withdrawal is automatically forfeited if:

    • The client accesses any content, class, resource, or support service.

In this case, no cancellations or refunds will be granted.

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9. Subscription Services and Installment Payments

  • Subscription Services: Subscriptions involve recurring payments (monthly, quarterly, annually, etc.). These terms are clearly communicated before purchase. Clients may cancel their subscription before the next renewal date, but no refunds will be made once the service has begun or the 14-day period has passed.

  • Installment Payment Plans: They imply a total financial commitment divided into smaller scheduled payments. Clients may cancel their first installment only if:

    • The service has not started, and

    • The cancellation is made within 14 days of purchase.

If either condition is not met, the client must complete all remaining payments, even if they voluntarily choose not to continue. This policy ensures educational planning and fair use of resources.

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10. Acceptance of Terms

By purchasing any service on the SITE, the client:

  • Confirms having read and accepted all conditions of sale and use.

  • Authorizes the service to begin before the end of the withdrawal period.

  • Acknowledges that, once the service is partially or fully used, they waive their legal right of withdrawal as per Article 103 of Royal Legislative Decree 1/2007.

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11. Contact

Clan Natal – Natalia Motiño Díaz
Email: info.clannatal.com / clan.natal.online@gmail.com
Phones: +34 640 394 495 / +34 679 359 857
Website: www.clannatal.com

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